One Pet Stop Private Limited(hereinafter referred to as "OPSPL"), acknowledges the significance of safeguarding the privacy of its users. The purpose of this privacy policy is to provide a clear understanding of how we gather, utilize, and disclose personal information received via our website and mobile application. We have implemented appropriate measures to ensure the protection of your personal information. This privacy policy applies to all OPSPL website and mobile app users, including those who browse, register, and purchase products or services. Your acceptance of this policy is implied upon using our website and mobile app.
Collection of personal information:
OPSPL collects personal information in order to provide pet grooming, pet products, and veterinary services to our users. We collect personal information when you register for an account, place an order, participate in a promotion, or contact us for support. The personal information we collect may include (but not limited to) your name, email address, phone number, shipping and billing address, payment information, and pet information. We may also collect information about your browsing behavior, such as the pages you view, the links you click, and other actions you take on our website and mobile app. We collect personal information through various methods, including directly from you, through cookies and other tracking tools, and from third-party sources. We use this information to improve our services, customize your experience, and communicate with you about our products and promotions. We will never sell your personal information to third parties. We may collect your personal information with third-party service providers who assist us in providing our services, such as marketing agencies, design & development agencies, ad agencies, digital media, payment processors and shipping providers. We require these service providers to maintain the confidentiality and security of your personal information.
Use of Personal Information:
OPSPL utilizes your personal information to provide pet grooming, pet products, and veterinary services to you and other users. We may employ your personal information for the following purposes:
We may also use your personal information for other purposes, which will be disclosed to you at the time of collection or with your consent. We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, except when a longer retention period is required by law. We implement appropriate measures to protect the confidentiality and security of your personal information, including physical, technical, and administrative safeguards.
We may disclose your personal information to third-party service providers who assist us in providing our services, such as payment processors and shipping providers. These service providers are required to maintain the confidentiality and security of your personal information. We may also disclose your personal information if we are obligated to do so by law or if we believe that such disclosure is necessary to protect our rights, the safety of our users, or to comply with a judicial proceeding, court order, or legal process.
Disclosure of Personal Information:
OPSPL holds the privacy of its users in high regard and does not engage in the sale or rental of personal information to third parties for marketing purposes. However, we may disclose your personal information in the following circumstances:
We take reasonable measures to ensure that any third parties with whom we share your personal information have appropriate security measures in place to protect your information. We may also aggregate and anonymize your personal information for research, marketing, or other purposes. In such cases, we will ensure that the information cannot be used to identify you personally.
Security:
At One Pet Stop Private Limited, we understand the importance of protecting the confidentiality and security of your personal information. To ensure that your personal information is protected, we have implemented reasonable physical, technical, and administrative safeguards to prevent unauthorized access, disclosure, or use of your personal information. We limit access to your personal information to only those employees, contractors, and agents who have a need to know the information to provide our services to you. We also require third-party service providers to maintain appropriate security measures to protect your personal information.
However, we cannot guarantee the absolute security of your personal information as no method of transmission over the internet or electronic storage is entirely secure. We are not responsible for any unauthorized access to or disclosure of your personal information that is beyond our control. If you suspect that your interaction with us is no longer secure, please notify our customer support team immediately at [insert contact information]. We will promptly investigate your concern and take appropriate measures to address any security issues that may arise
Cookies:
OPSPL uses cookies and similar technologies to enhance your experience on our website and mobile app. Cookies are small text files that are placed on your device when you access our services. They help us to remember your preferences and improve the quality of our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them) to:
Remember your login credentials so you do not have to enter them each time you visit our website or mobile app.
Analyze how users interact with our services and to personalize your experience on our website and mobile app.
Deliver targeted advertising based on your interests and browsing history.
Facilitate social media sharing and integration.
We may also use web beacons, pixel tags, and other tracking technologies to collect information about your use of our services and to deliver targeted advertisements. You can control cookies through your browser settings and other tools. However, if you disable cookies, you may not be able to access all features of our website and mobile app.
Analytics:
At One Pet Stop Private Limited, we utilize analytics tools, such as Google Analytics, to gather information on how users interact with our website and mobile app. The information collected includes the pages visited, the time and duration of the visit, the features used, the type of device and operating system utilized, and the IP address of the user. This data is analyzed to improve the quality of our services and to evaluate user behavior. Additionally, we may use this data to deliver targeted advertisements based on your interests and browsing history. To collect and analyze this data, Google Analytics and other analytics tools utilize cookies and similar technologies. You have the ability to control the use of these tools through your browser settings and other applications, but disabling these tools may limit your access to certain features of our website and mobile app.
Location Data:
OPSPL reserves the right to collect and utilize location data derived from your device when utilizing our mobile application. The information may be utilized for the provision of location-based services, such as locating nearby pet grooming services or veterinary clinics. Furthermore, this information may be employed to personalize your mobile application experience and to deliver targeted advertisements based on your location. It is within your discretion to manage the use of location data through your device settings and other tools. Nevertheless, please note that disabling location services may result in restricted access to all features of our mobile application.
Retention of personal information:
OPSPL shall retain your personal information for the duration required to fulfill the purposes for which it was collected, including, but not limited to, providing pet grooming, pet products, and veterinary services, complying with our legal obligations, and resolving disputes. We shall make reasonable efforts to ensure that your personal information is accurate, complete, and up-to-date. If you believe that your personal information is inaccurate, incomplete, or out-of-date, kindly contact us at support@onepetstop.in to request that we correct or delete it. We may also retain your personal information for longer periods if required by law or if necessary to protect our legal rights, resolve disputes, or enforce our agreements. Upon the expiry of the retention period, we shall securely delete or destroy your personal information in line with our data retention policies and applicable laws and regulations.
Access, correction, and deletion:
OPSPL is committed to safeguarding the privacy and security of its customers' personal information. In compliance with applicable data protection laws, we provide our customers with the right to request access to their personal information, and to ensure its accuracy and currency. Customers may submit a request for access to their personal information which we hold, for which we shall respond within a reasonable timeframe. We may charge a reasonable fee for providing such information. Furthermore, customers have the right to request that we correct any inaccurate or incomplete personal information, and we shall respond promptly by making necessary corrections. If requested, we will delete the personal information of customers from our systems, within a reasonable timeframe, except where the law requires us to retain it. Customers may contact us by email or by mail to submit their requests for access, correction, or deletion of their personal information. We may verify the identity of the requesting party before fulfilling the request, and we may decline to fulfill it if it violates any legal or regulatory obligations.
Marketing:
At One Pet Stop Private Limited, we may use the personal information of our customers for marketing purposes, such as sending promotional materials and offers related to our products and services. This marketing may occur through various channels, such as email, SMS, or direct mail. Customers have the right to opt-out of receiving marketing communications from us at any time. To exercise this right, customers can contact us at support@onepetstop.in . Please note that even if a customer opts-out of marketing communications, we may still contact them for non-marketing purposes, such as order confirmation or customer service inquiries. We may also engage third-party marketing services to assist with our marketing efforts. In doing so, we may share personal information with these third-party service providers, subject to appropriate contractual and legal safeguards. We will not sell or rent our customers' personal information to third parties for their marketing purposes without obtaining their explicit consent. If customers have any questions or concerns regarding our marketing practices, they can contact us at support@onepetstop.in
Opt-out:
At One Pet Stop Private Limited, we respect the privacy preferences of our customers and provide them with the option to opt-out of certain uses and disclosures of their personal information. Customers have the right to opt-out of the collection, use, and disclosure of their personal information for certain purposes, including the sharing of personal information with third-party partners or the use of cookies and similar tracking technologies on our website. To exercise this right, customers can contact us at support onepetstop.in or by mail at One Pet Stop Private Limited. It is important to note that opting-out of certain activities may impact the functionality and user experience of our website and services. We will make reasonable efforts to comply with opt-out requests in a timely manner and in accordance with applicable laws and regulations. Customers can also opt-out of receiving marketing communications from us as described in our Marketing section. We will not sell or rent our customers' personal information to third parties for their marketing purposes without their explicit consent. If customers have any questions or concerns regarding our opt-out practices, they can contact us at support@onepetstop.in
Third-party links:
At One Pet Stop Private Limited, we provide links to third-party websites, applications, and services on our website for the convenience of our customers. However, please be aware that these third-party websites, applications, and services are not owned or controlled by us, and we have no responsibility for their privacy practices or content. We strongly recommend that you review the privacy policies and terms of use of these third parties before providing any personal information or using their services. We do not endorse, sponsor, or have any association with these third-party websites, applications, and services, and we shall not be liable for any damages or losses arising from your use of them. By using our website, you acknowledge and agree that OPSPL shall not be responsible or liable for any information, products, or services provided by these third parties.
Children's privacy:
At One Pet Stop Private Limited, we take our obligations under applicable data protection laws seriously, including with respect to the protection of personal information of children. Accordingly, our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at support@onepetstop.in . We will take prompt and appropriate steps to remove such information and terminate the child's account, if applicable, in accordance with applicable laws and regulations.
Data transfers:
Your personal information may be transferred, stored, and processed in any country where OPSPL has facilities or engages service providers. By using our services, you acknowledge and consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than in your country. OPSPL will take all necessary measures to ensure that your personal information receives an adequate level of protection as required by applicable data protection laws, including, where appropriate, entering into standard contractual clauses or other appropriate safeguards with third-party service providers or recipients of your personal information.
Legal disclosure:
We reserve the right to disclose your personal information in response to a legal request, such as a court order or subpoena, or as required by applicable laws, regulations, or legal processes. We may also disclose your personal information to protect the rights, property, or safety of One Pet Stop Private Limited, our customers, or others. Moreover, in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or any other form of sale of all or a portion of our assets, including in connection with any bankruptcy or similar proceedings, your personal information may be disclosed, transferred, or assigned to a third party as part of the transaction, subject to applicable data protection laws.
Sale of personal information:
OPSPL does not engage in the sale of customers' personal information to third parties for their marketing purposes. However, we may share your personal information with third-party service providers to enable them to provide services to us and to enhance our services. We may also share your personal information in connection with a merger, acquisition, or sale of all or a portion of our assets, subject to the applicable data protection laws. Pursuant to the laws of India, we will obtain your explicit consent before sharing your personal information for any purpose other than those mentioned in this privacy policy. We will also offer you the option to opt-out of such sharing where required by applicable law.
User-generated content:
In using our services, you may have the ability to submit user-generated content, such as reviews, comments, or other materials. Please be aware that any content that you voluntarily disclose online may become publicly available and may be collected and used by others, including us, in ways that may violate this privacy policy or applicable laws. By submitting user-generated content, you consent to its use, reproduction, distribution, and display by OPSPL and its affiliates and service providers. We reserve the right to remove or modify any user-generated content that violates this privacy policy or our terms of service. If you are providing user-generated content that contains personal information, please ensure that you have obtained all necessary consents and permissions to share that information with us and to allow us to use it as described in this privacy policy. Please be advised that we will handle personal information included in user-generated content in accordance with this privacy policy.
Social media
At One Pet Stop Private Limited, our services may include features that allow you to interact with social media platforms, such as Facebook, Twitter, and Instagram. These features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the companies that provide them. We encourage you to review the privacy policies of these companies before using these features. Please note that any content that you voluntarily disclose on social media platforms may become publicly available and may be collected and used by others, including us, in ways that may violate this privacy policy or applicable laws. We do not assume any responsibility for the content or privacy practices of social media platforms or third-party websites that you access through our services. We encourage you to exercise caution and review the privacy policies and terms of service of any social media platforms or third-party websites that you access through our services.
Contact information:
Should you have any inquiries or apprehensions regarding this privacy policy or our privacy practices, please contact us using the contact information provided on our website. If you would like to access, correct, or delete any personal information that we hold about you, please contact us using the contact information provided on our website. Please be aware that we may require additional information from you to verify your identity before processing your request. We will address your request in a timely and appropriate manner as required by applicable data protection laws.
Updates to the privacy policy:
We reserve the right to modify or amend this privacy policy at any time without prior notice. Any changes to this policy will become effective upon posting of the revised policy on our website. It is your responsibility to review this privacy policy periodically to stay informed of any updates. Your continued use of our services following the posting of any changes to this policy constitutes your acceptance of such changes. We will provide notice of any material changes to this privacy policy by email or by posting a prominent notice on our website.
Choice of law:
This privacy policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or related to this privacy policy shall be resolved exclusively through the courts located in Mumbai, Maharashtra, India. If any provision of this privacy policy is found to be invalid or unenforceable under applicable law, the invalid or unenforceable provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of this privacy policy shall continue in full force and effect. The failure of OPSPL to enforce any right or provision of this privacy policy shall not be deemed a waiver of such right or provision.
Dispute resolution:
Any dispute, claim, or controversy arising out of or related to this privacy policy, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this privacy policy to arbitrate, shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Mumbai, Maharashtra, India, by a single arbitrator appointed by mutual agreement between the parties, or failing such agreement within 30 days, by a sole arbitrator appointed by One Pet Stop Private Limited. The arbitration proceedings shall be conducted in English. The decision of the arbitrator shall be final and binding on the parties. The parties agree that the award of the arbitrator may be enforced in any court of competent jurisdiction.
User consent:
By using our services, you agree and give your express consent to the collection, use, disclosure, and transfer of your personal information in accordance with the terms and conditions outlined in this privacy policy. In the event that you do not agree with any aspect of this privacy policy, please refrain from using our services. We reserve the right to request your explicit consent for the collection, use, disclosure, or transfer of your personal information in certain situations, such as when we are required to do so by law or when we have a legitimate interest in using your personal information and your consent is necessary under applicable law. If we require your consent for any reason, we will obtain it in compliance with applicable law and will provide you with any necessary information regarding the purpose of the collection, use, disclosure, or transfer of your personal information, as well as any other relevant details to enable you to make an informed decision about granting your consent
Data subject rights:
Per applicable law, you are entitled to certain rights with regards to your personal information, including the right to:
If you wish to exercise any of these rights, please contact us using the contact information provided in this privacy policy. We will respond to your request within a reasonable timeframe and in compliance with applicable law.
Processing activities:
The processing of your personal information by OPSPL is based on the following legal grounds:
We will only process your personal information in accordance with applicable law and this privacy policy. We will also take appropriate measures to ensure the accuracy, completeness, and up-to-date status of your personal information, and that it is processed only for the purposes for which it was collected or authorized by you.
Processing purposes:
Pursuant to applicable laws and regulations, OPSPL may collect, use, and process your personal information for the legitimate purposes set forth below:
We will only collect, use, and process your personal information for the legitimate purposes described in this privacy policy, unless we have obtained your explicit consent to process it for other purposes, or as otherwise required or permitted by applicable law. We will also take reasonable measures to ensure that your personal information is accurate, complete, and up-to-date, and that it is only processed for the purposes for which it was collected or subsequently authorized by you.
Recipients:
In accordance with applicable law, OPSPL may disclose your personal information to the following categories of recipients:
We will only share your personal information with third parties for the purposes described in this privacy policy, or as otherwise required or permitted by law. We will also take reasonable steps to ensure that our third-party recipients protect your personal information in accordance with applicable privacy laws and regulations. THANK YOU